Account Login

How can I sign-up as a customer on MZ Online Market?

  • Start by clicking ‘Your Account’ and then sign up in the top right corner if your screen.
  • You will then be asked to provide some basic information.
  • When you have provided the required information, click submit to finish the sign-up process.
  • We will send you an email to welcome you to MZ Online Market.
I have forgotten the password to my MZ Online Market account. How do I access it?
  • Click your account and then login in the top right side of your screen.
  • Enter your registered email address and click proceed.
  • Now click the forget your password button to get an email on your registered account with instructions on how to set a new password.
How can I add a new delivery address to my account?
To add an additional delivery address to your account:
  • Click your account in the top right corner of your screen (if you are logged in you would see your name there).
  • Now click Address Book in the left side of the screen.
  • Click on Add a New Address, enter the details of the new address and click on Save this address.
Why do I need to provide my email address to sign up?
Your email address help us provide timely information to you about your order. It also acts as your username and helps you log in.
How can I change the password of my account?
  • Click your Account in the top right corner of your screen (if you are logged in you would see your name there.)
  • In the contact details box, click change Password
  • Enter the required information and click ‘Submit’.

 

 

Popular Questions

My package is cash on delivery. Can someone pick it up on my behalf?
Yes. Please ensure your representatives has your tracking number.
If I prepaid for my item, can I still return it?
Yes, we will refund you 100% of the cost of the item plus your shipping fee. Please find out more about our return and refund policy.
How do I cancel my order?
You can cancel your order by contacting our customer service.

 

Are all the products on MZ Online Market original and genuine?

We are committed to offering our customer only 100% genuine and original products. We also take all necessary actions to ensure that any seller found to be selling non-genuine products is immediately delisted from MercuriusZay.com.

How do I pay on MZ Online Market?

You can choose from the different payment methods available on MZ Online Market. Please find below the list of available payment methods:

  • Cash on delivery
You can find the payment methods during the final step of checkout in detail. Do not hesitate to contact our Customer Service for more information.

 

Will I receive all the items in my order at once?

You may receive items in your order separately because they are sold by different sellers and are shipped at different times.

Do I need an account to shop on MZ Online Market?

Simply register within 1 minute or login with your Facebook account if you do not have an existing account.

How do I place an order?

Shopping on MZ Online Market is easy! Once you have found the product you want to buy, just follow the steps below:

  • Click on 'Add to Cart' to add this product to your cart
  • Click on 'VIEW CART and CHECKOUT' in the pop up
  • Click on 'Cart' in the top right corner
  • Register an account or Login into your existing account by entering your Email and password
  • Enter your shipping/billing information, ensuring your address is complete and accurate
  • Choose your preferred payment option
  • Click on 'Confirm order' to complete your order
  • Once your order is placed, we will either automatically confirm it by notifying you via Email, or we will call you for confirmation in case we need more details. Please note that this confirmation is a mandatory step before we ship your order. If you are unsure of whether your order has been confirmed or not, please contact us in a few hours after your order placement.

 

How can I return my product?

 

  • Step 1: Log your return request
  • Go to Contact us and complete the form.
    Step 2: Pack your product
  • All items must be returned in their original packaging
  • Include all tags, accessories or gifts you received
    Step 3: Return your product
  • If you requested a pickup, we will contact you to arrange a pickup time.
  • If you selected a drop-off station, please drop your package at your selected drop off station following the given instructions (no shipping charges will apply).

 

Are there any hidden costs or charges if I order from MZ Online Market?

There are no hidden costs or charges when you order from MZ Online Market. All costs are 100% visible at the end of the checkout process.

How can I track my order?

We will send you regular updates about the status of your order via emails and SMS.

What is MZ Online Market 3 to 7-day return policy?

MZ Online Market offers 3 to 7-day easy returns, allowing you to return the product within 3-7 days from item's delivered date by the following return policies. Please ensure that your return meets MZ Online Market’s return conditions Change of mind returns will only be accepted for specific categories, as per MZ Online Market 's current guidelines. Please see 'What kind of products are not returnable due to change of mind?' click return policy page for more information.

Do I have to pay shipping fee to get MZ Online Market product?

As per MZ Online Market shipping fee policy, you can enjoy free shipping for certain items under promotion. You will have to pay shipping fees based on your location.

Products and Prices

Are all products on MZ Online Market original and genuine?

Yes. We are committed to offering our customers only 100% genuine and original products. We also take all necessary actions to ensure that any seller found to be selling non-genuine products is immediately delisted from MZ Online Market.
Please contact us here if you think a product listed on our website does not meet these standards.

How can I check reviews/ratings of a product before buying?

It is advised that you check what other customers have said about a product before you buy.

Are all products on MZ Online Market new and unused?

MZ Online Market offers 100% new products. If otherwise, it will be stated on the website as is the case with refurbished devices.

How can I find the right product on MZ Online Market?

You can start by clicking on a category name from the category menu on the left side of the website. This shows all the products we have within that category. If you know what you are looking for, just type the name of the product or brand in our search bar at the top of the page and click Search.

Are there any hidden costs or charges if I order from MZ Online Market?

There are no hidden costs or charges when you order from MZ Online Market. All costs are 100% visible at the end of the checkout process.

Are the prices on MZ Online Market negotiable?

Prices on MZ Online Market are not negotiable. MZ Online Market has thousands of sellers who offer you the best prices and deals.

Why do I see different prices for the same product?

Some of our products are offered by different sellers. This allows you to choose your preferred offer. If a product is sold by different sellers, you will find the alternative prices of other sellers in the product page.

How do I know if a product comes with warranty?

MZ Online Market provides you with the opportunity to return your product within 7 days for eligible items. If you have warranty on your product, potential issues may be covered under the warranty after 7 or 15 days.
If a warranty is offered on a product, the warranty period will be displayed on the right side of the product page. If a product is sold by multiple vendors, the warranty period offered by each vendor will be displayed to the right of Seller name, in the 'more information' box. If you have further questions, please contact the customer service.

How can I claim warranty for my product?

You can claim warranty by presenting your product and the warranty card at an authorized service center of the Seller. Do not hesitate to contact us here for the contact information of the service center. Please note that warranties are covered by Sellers. As a result, different sellers may offer different warranties for each product.

Where are the Warranty Service Centers?

Please refer to the manufacturer (or service center) details on the warranty card included with your product. You can also check the product page on MercuriusZay.com and look for warranty/service center information in the 'description' tab. If there is no warranty card, please check the user manual or product packaging for more details. Do not hesitate to contact us here so we can help you resolve the issue.

Should I register the product with the brand to get warranty for my product?

Please always follow the instructions written on the warranty card provided by the brand.

There is mismatch in warranty terms between MZ Online Market and brand website. What am I eligible for?

Warranty terms for a product may change over time. Rest assured, you will be entitled to the terms listed on the warranty card at the time of purchase.

I lost my warranty card. How can I get warranty?

Even if you've lost your warranty card, you can still claim warranty by presenting your MZ Online Market invoice at any authorized service center.

Order

How do I place an order?

Shopping on MZ Online Market is easy! Once you have found the product you want to buy, just follow the steps below:

  • Click on 'Add to Cart' to add this product to your cart
  • Click on 'VIEW CART and CHECKOUT' in the pop up
  • Click on 'PROCEED TO CHECKOUT'
  • Register an account or Login into your existing account by entering your Email and password
  • Enter your shipping/billing information, ensuring your address is complete and accurate
  • Choose your preferred payment option
  • Click on 'Confirm order' to complete your order
    Once your order is placed, we will either automatically confirm it by notifying you via Email, or we will call you for confirmation in case we need more details. Please note that this confirmation is a mandatory step before we ship your order. If you are unsure of whether your order has been confirmed or not, please contact us here a few hours after your order placement.

 

Need help placing an order?

Call our Customer Order Line – 09 77990088

Operating Hours: Mon-Sun, 9:00am to 9:00pm

Can I open my package before making a payment or reject/return my item to the delivery associate at the point of delivery?

Payment has to be made before packages are opened. Not to worry, you can always return this item within the returns timeline. See information about our refund timelines here.

How do I know my order has been confirmed?

We'll send you an email once your order has been confirmed.

My payment was processed successfully but I didn't get any order confirmation. What should I do?

Please contact us here so we can help you to resolve the issue.

How can I track my order?

We will send you regular updates about the status of your order via emails and SMS after your order has left our warehouse and is on its way to you.

How quickly can I get my order?

We do our best to get your orders delivered by the date listed on the product page. You can find more information about our delivery timelines here.

How do I cancel my order?

You can cancel your order by contacting our Customer Service.

My order is delayed, what should I do?

We do our best to deliver on time. If in some exceptional case we are late, we will then inform you proactively. In case of doubt any question do not hesitate to contact us.

Why am I having trouble placing products in the cart?

If you are having trouble placing products in your cart, please make sure that you have made all relevant size and color selections. If you still have problems, this may mean that the item you are trying to buy is sold out. Contact us here.

I haven't received the invoice for my order. What do I do?

A hard copy of the invoice will always be sent along with your order. If you have not received an invoice, Contact us here and we will send it to you.

Payment

What is Cash on Delivery (CoD)?

CoD stands for Cash on Delivery. With CoD, you can pay cash or with a valid Myanmar bank card to the delivery agent upon receipt of your order.

  • Note : Some products, regions or pickup stations may not be available for CoD.

 

How do I pay with my Debit Card?

You can pay with your debit card via MZ Online Market or Cash on Delivery. Please note that MZ Online Market provides the utmost security on your payments.

Are there any hidden charges like sales tax when I make a purchase on MZ Online Market?

There are no hidden charges when you make a purchase on MZ Online Market. The order amount is inclusive of all taxes and shipping fees. In case your order is delivered partially you will be required to pay only for the item that has been delivered to you. The order amount will be mentioned on the parcel and the invoice. Please note that we will never ask you to pay extra cash for the delivery.
Note: For International Payment via Credit / Debit card you may be charged a cross border fee by your issuing bank as our payment processor is based outside Myanmar. For information on the exact charges please contact your issuing bank.

What steps does MZ Online Market take to prevent card fraud?

Fraud detection and prevention are very important to us. We take all steps to ensure that transactions are genuine and that our customer's details are completely secure. Online payments are monitored continuously for suspicious activity and some transactions are verified manually if we feel that it is not authorized by the owner of the card.

Why was my Credit/Debit Card declined?

If you experience trouble completing payment through debit/credit card, first thing to do is to make sure that your card is activated for online payments and that you have enough funds/limit to complete the transaction. Your bank can help you verify these details.
Some cards issued outside Myanmar are also not supported on MZ Online Market and may be declined. Remember that you can complete your order through Cash on Delivery which enables you pay at your doorstep or through other available mode(s) of payment (except for some very specific regions and pickup stations, as well as for products shipped from oversea).

Can I use two methods of payment when ordering online?

Sorry, we only accept one payment method per order.

Does MZ Online Market offer payment in installments?

Sorry, we don't offer payment in installments at this moment.

Which currencies does MZ Online Market accept?

We only accept Myanmar Kyat.

My order value is more than the Gift Card amount, what do I do now?

If your Gift Card value is less than the order amount, you will be asked to select an additional payment method to complete the payment.

What is my card number, expiration date, and CVV/security CoDe?

When paying with Debit / Credit card on MZ Online Market, we will ask you for your 16 digit Card number and expiry date and CVV (Card Verification Value)/Security PoDe. Please note that MZ Online Market doesn't save your card information (unless you specify) or CVV information and you will be asked to enter it each time you purchase on MZ Online Market.

Returns & Refund

What products can I return?

Click here to see the categories of products that can be returned.

What are the conditions for my return?

Products can be returned only during the 3 to 7 days following the delivery, with the below conditions:
Condition A:

  • If the product is not as you expected/not as advertised; or
  • If you do not want the product anymore. Then the product must be returned unused, in its original packaging and with all seals & tags intact
Condition B:
  • If the product is damaged at arrival, defective at arrival or counterfeit; or
  • If your fashion product is the wrong size. Then the product must be returned in its original packaging. All accessories, tags and free gifts must also be returned.
  • If you requested a pickup, we will make 2 attempts within 3 business days to pick up.
  • If you selected a drop-off station, please drop your package at your selected drop off station following the given instructions (no shipping charges will apply).

 

How long do I have to initiate my return?

You can initiate your return within 3 to 7 days of delivery. For example, if you received your order on the 5th, then have until the 12th to request a return.

When can I get a refund?

You can request a refund if:

  • You cancelled a prepaid order
  • You rejected a prepaid order
  • You returned an order within MZ Online Market 's 3 to 7-day return policy

 

How will I get my refund?

To process your refund, you have the option to request a refund via MZ Online Market Refund Voucher or bank transfer.

How long would it take to get my refund?

Once your item has been retrieved, expect an overall duration of 10 days to receive your refund, provided the return is matching the returns conditions.

How can I track my return?

If you requested a pick up, we will send you a tracking number by SMS after the pickup has been arranged. Please do not hesitate to contact us, if any issues.

I received something I didn't order. What now?

When possible, please verify the item delivered by our delivery agent and reject if it doesn't match what you ordered. If you were unable to check the item on delivery, not you worry, you can return it within 7 days (see information about the return policy).

Do I have to pay for shipping charges when I return a product?

There are no charges for shipping a product back to MZ Online Market.

Do I have to return all products in my order?

No, you do not have to return your whole order. You can return certain product(s).

What if my returned item is not cleared for refund?

If your return is not cleared for refund, then we will call you to explain the issue and send the item(s) back to you. We will arrange the delivery of the item.
Please note that we will make 3 attempts to return the product to you. However, after this, we will cancel the return procedure.

Can I return my items after the timeline to return has expired?

Sorry, returns are not possible after the 7 days return period. You can reach our team for further questions at contact us.
If you experience issues after our return/exchange period has elapsed, you can claim your warranty (if any) from the authorized service center of the brand.

I have not received my card refund reversal yet. What do I do?

Please, rest assured that your card will be credited within 10 to 12 working days after the acceptance of your return. If this is not the case, do not hesitate to contact us.

I have not received my refund amount in my bank account yet. What do I do?

Please, rest assured that your bank account will be credited within 6 to 8 working days after the acceptance of your return. If this is not the case, do not hesitate to contact us.

Can I exchange my item rather than get a refund?

You will have to return your product within the 7 days after the delivery and place a new order when it becomes available again. Please do not hesitate to contact us here, we will offer the closest available substitute of the product to you.

What should I do if I want to exchange a product and it is either sold out or not available?

You will have to return your product, within the 7 days after the delivery, and place a new order when it becomes available again. Please do not hesitate to contact us, who will offer the closest available substitute of the product to you.

I have requested for my product to be returned. What happens now?

We will arrange a pick-up at your convenience within 48 hours after you submit your return request.
Alternatively, you can drop-off the item at one of our drop off hubs. We will immediately initiate your refund once your package has passed our Quality Evaluation Check.

If I request for a replacement, when will I get it?

It will take between 5 and 13 days to send you the replacement depending on your product and location. Please refer to the product page on www. MercuriusZay.com for further information about delivery time.

What happens when my returned product is received back at MZ Online Market 's Warehouse?

Once your product is received we carry out the checks necessary to ensure that the returned item fulfills the required conditions. Once your item has been retrieved, expect an overall duration of 10 days to receive your refund, if the return is matching the returns conditions.

Delivery

How long does it take to receive my product?

Delivery timelines vary depending on your city and your selected product.

Can the delivery lead-time in a state vary across its different cities?

Yes, it can. Deliveries to outskirts or outer parts of a state have longer timelines. The following locations are categorized as 'Other Cities' and as such, have longer delivery timelines:

How can I track my order?

We will send you regular updates about the status of your order via emails and SMS. After your order has left our warehouse and is on its way to you, you can also track its status by entering your tracking number here.

Can I change my shipping address after I have placed my order?

You can request for your order to be delivered to a different address within the same region or city, before your order is shipped. Please contact us for more information.
If you want to change the shipping address to a different region or city, we will have to cancel and repurchase your original order.

I found the package open and the product seal broken on delivery. What should I do?

You should always refuse to accept any open package, as we will not accept returns of electronics products unsealed (unless for defective reason). If you do accept such a package by mistake or find out it has been tampered with, please contact us.

I missed my delivery. What happens now?

We will attempt to deliver your order again the next working day. We will try to deliver a total of 3 times before cancelling your order.

Will somebody contact me before delivering the package to my location?

Yes, our delivery person will contact you to confirm your availability and exact location.

What are delivery charges?

Delivery charges are the costs undertaken by MZ Online Market and our logistics partners to bring your ordered item(s) to your doorstep.

Account Login

How can I sign-up as a customer on MZ Online Market?

 

  • Start by clicking 'Your Account' and then sign up in the top right corner of your screen.
  • You will then be asked to provide some basic information.
  • When you have provided the required information, click submit to finish the sign-up process.
  • We will send you an email to welcome you to MZ Online Market.

 

I have forgotten the password to my MZ Online Market account. How do I access it?

 

  • Click Your Account and then Login in the top right side of your screen.
  • Enter your registered email address and click Proceed.
  • Now click the Forgot your Password button to get an email on your registered account with instructions on how to set a new password.

 

How can I add a new delivery address to my account?

To add an additional delivery address to your account:

  • Click Your Account in the top right corner of your screen (if you are logged in you would see your name there).
  • Now click Address Book in the left side of the screen.
  • Click on Add a New Address, enter the details of the new address and click on Save this Address.

 

Can I add multiple email addresses to login to my account?

To make sure that your account is always secure, multiple email addresses cannot be added. However, you can replace your current email address with a new one anytime from 'Your Account'.

Why do I need to provide my email address to sign up?

Your email address helps us provide timely information to you about your order. It also acts as your username and helps you log in.

How can I change the password of my account?

 

  • Click Your Account in the top right corner of your screen (if you are logged in you would see your name there).
  • In the contact details box, click change Password
  • Enter the required information and click 'Submit'

 

How can I deactivate my account?

Why not just let it be and come back to us whenever you want. However, if you still want to deactivate your account please contact the customer service.

Would my account be deactivated if I don't use it for a long time?

We miss you when you don't visit us enough but we never deactivate your account unless you requested it, or for exceptional cases of customers with very high repeated order rejection rate.

Sales Campaign

When can I start shopping?

Special event prices become active at the time mentioned with the campaigns details. Stay tuned to MZ Online Market for more details.

Can I buy as many items as I want during special events like Black Friday, MZ Online Market Campaigns or Mobile Week?

Usually there's no restriction on the quantity of an item you can buy but during special events like Black Friday or Mobile Week, we might put a restriction on some in-demand items so that everybody gets a chance to enjoy our amazing deals.

Will the products I ordered be delivered within the regular timeline during special events like Black Friday or Mobile Week?

MZ Online Market ensures that all items ordered during special events like Black Friday and Mobile Week are delivered within the delivery timeline as communicated on the product page. They may vary from the usual delivery timeline, so check the product page delivery timeline information at the moment of the order.

If I place an order during a special event like Black Friday or Mobile Week but only get it four days later, does the discounted price still apply?

If your order was placed while the special promotional prices were active that's all you have to pay.

Selling on MZ Online Market

Why should I sell on MZ Online Market?

MZ Online Market is the Myanmar largest e-commerce mall. With more than 200,000 visits every month, it gives you access to sell and deliver goods to cities and towns all over Myanmar. If you are interested to sell on MZ Online Market, please don’t hesitate to contact our customer service.

How do I register myself as a seller on MZ Online Market?

If you sell new and genuine products, you can register yourself immediately by visiting www.mzonlinemarket.com/market-place and filling out a brief form. Within 3 business days, someone from our team will get in touch with you to guide you through the rest of the process.

Who can sell on MZ Online Market?

If you sell new and genuine products, you can sell on MZ Online Market.

What are the charges for selling on MZ Online Market?

Listing products on MZ Online Market is absolutely free! MZ Online Market does not charge you anything for listing your products online. You only pay a small commission for what you sell. You can get to know the commission charged for your product category by contacting us on sellercenter@mzonlinemarket.com.

Privacy & Security

How do I report a listing infringement?

If you think that your Intellectual Property Right has been infringed by any of our sellers, you can send us an email to contact us.

If I have found a security Bug/Vulnerability/Issue what should I do?

We take security very seriously at MZ Online Market. If you're a tech guru & you have found an issue which has a real world impact, you can report it to contact our customer service with these details:

  • Steps to reproduce the bug/issue.
  • Your web browser/mobile browser's name or app and version.
  • Screenshot/screencast (if any).

 

Delivery charges:
It will be FOC for the minimum purchase of 20,000 MMK each transaction.

 

Coverage Area:

At the moment, our delivery will reach to the townships inside Yangon city except:
Coco islands, Dala, Kaw Hmu, Khayan, Kyaunggon, Kyauktan, Seikkyi Kanaungto, Thongwa, Twante Townships.

 

Delivery day:

Delivery Operation will be operated 7 days a week.Orders before 3:00 PM will be delivered in the same day & orders placed after 3:00 PM will ship in the next day. This terms & conditions are only applied to the Warehouse Products.

Please Note, the orders that are going to a different address, may take longer to process. We advise customers to put the correct shipping address when placing the orders.

 

Delivery Time:
An expected delivery time will be supplied by the deliveryman on the day of delivery. If the delivery date is unsuitable, it is possible to rearrange it with the deliveryman, e.g. you can move it to the next day.

 

Attempts:
3 attempts of delivery will be provided during 7 days for the available townships inside Yangon city.

Close
We can't find products matching the selection.